How do I update my Honeycomb plan and billing details?

Honeycomb Free and Pro Plans

If you are the team owner on a Honeycomb Free or Pro plan account, you can view and update your Honeycomb plan details by following these steps:

• Log in to your Honeycomb account, then go to your Account page.

• Under the Teams section of your Account page, click the relevant team's Settings link.

• On the Team Settings page, click the Billing tab. (This tab will not appear if you are not the team's owner.)

From this Team Settings page, you can view and update your Honeycomb plan, change your payment method, view your billing history, and download past invoices. On Pro plans, you can also update your billing contact email.

Changing a Billing Email Address

If you are a team Owner on a Honeycomb Pro plan, you can change your billing email yourself:

• Go to the Billing tab on your Team Settings page.

• Find the Billing Contact section and enter the new email address.

Invoices and billing emails from our payment provider will be sent to this address. Note that Honeycomb's own payment receipt emails are still sent to all team Owners.

Only team Owners can make this change. If you do not see the Billing Contact section or run into any trouble, email support@honeycomb.io from an Owner's registered email address. For security reasons, requests made by email must come directly from an Owner's email on file with Honeycomb.

Honeycomb Enterprise Plans

To make changes to billing for an existing Honeycomb Enterprise plan, please email billing@honeycomb.io directly.

If you wish to discuss upgrading to a Honeycomb Enterprise plan, Honeycomb Sales is ready to chat! Please contact them here.