# Honeycomb Knowledge Base ## Getting Started with Honeycomb - [How and where do I start learning about Honeycomb?](https://support.honeycomb.io/articles/3245282932-how-and-where-do-i-start-learning-about-honeycomb) - [What is OpenTelemetry and how does it work with Honeycomb?](https://support.honeycomb.io/articles/4852045242-what-is-opentelemetry-and-how-does-it-work-with-honeycomb) - [Do you have example applications?](https://support.honeycomb.io/articles/3661350103-do-you-have-example-applications) - [Instrumentation & Onboarding with Honeycomb](https://support.honeycomb.io/articles/8268614940-instrumentation-onboarding-with-honeycomb) ## Frequently Asked Questions - [What's Honeycomb's status right now?](https://support.honeycomb.io/articles/3011803861-what-s-honeycomb-s-status-right-now) - [What's new in Honeycomb?](https://support.honeycomb.io/articles/9947038904-what-s-new-in-honeycomb) - [What are Honeycomb's static IP ranges?](https://support.honeycomb.io/articles/5740209673-what-are-honeycomb-s-static-ip-ranges) - [What are Honeycomb's rate limits (events per second) for sending events?](https://support.honeycomb.io/articles/2222640834-what-are-honeycomb-s-rate-limits-events-per-second-for-sending-events) - [What are Honeycomb Support's business hours?](https://support.honeycomb.io/articles/1731118515-what-are-honeycomb-support-s-business-hours) - [OpenTelemetry Collector reset span status](https://support.honeycomb.io/articles/2868561810-opentelemetry-collector-reset-span-status) - [What is covered by Honeycomb Support?](https://support.honeycomb.io/articles/1767895855-what-is-covered-by-honeycomb-support) - [How do I Export More Than 1000 Rows of Data?](https://support.honeycomb.io/articles/1262766435-how-do-i-export-more-than-1000-rows-of-data) - [Can I migrate to Honeycomb’s EU instance from the US, or vice versa?](https://support.honeycomb.io/articles/6452669602-can-i-migrate-to-honeycomb-s-eu-instance-from-the-us-or-vice-versa) - [How do I switch between regions in Honeycomb?](https://support.honeycomb.io/articles/2988098632-how-do-i-switch-between-regions-in-honeycomb) - [I need to delete a lot of columns. How can I do that?](https://support.honeycomb.io/articles/1984162834-honeycomb-column-dataset-cleanup-tool-guide) - [I want to delete some datasets. How do I do that?](https://support.honeycomb.io/articles/6493674907-honeycomb-dataset-cleanup-tool-guide) - [How do I access my organization's Honeycomb Support customer portal?](https://support.honeycomb.io/articles/4581055673-how-do-i-access-my-organization-s-honeycomb-support-portal) - [Can I get an invitation to Honeycomb's Pollinators Slack community?](https://support.honeycomb.io/articles/5260268378-can-i-get-an-invitation-to-honeycomb-s-pollinators-slack-community) - [Client-Side Backgrounding Causes Inflated Span Durations](https://support.honeycomb.io/articles/6765349250-client-side-backgrounding-causes-inflated-span-durations) ## Accounts and Billing - [How do I change the email address on my Honeycomb account?](https://support.honeycomb.io/articles/5820689264-how-do-i-change-the-email-address-on-my-honeycomb-account) - [How do I delete a team in Honeycomb?](https://support.honeycomb.io/articles/2988294824-how-do-i-delete-a-team-in-honeycomb) - [How do I delete my Honeycomb account?](https://support.honeycomb.io/articles/5102824082-how-do-i-delete-my-honeycomb-account) - [Authenticating with SSO and SAML](https://support.honeycomb.io/articles/3176079541-authenticating-with-sso-and-saml) - [Can I have more triggers or SLOs?](https://support.honeycomb.io/articles/4618884329-can-i-have-more-triggers-or-slos) - [How do I update my Honeycomb plan and billing details?](https://support.honeycomb.io/articles/2255444263-how-do-i-update-my-honeycomb-plan-and-billing-details) - [Can I pay for Honeycomb via ACH or wire transfer?](https://support.honeycomb.io/articles/8358545509-can-i-pay-for-honeycomb-via-ach-or-wire-transfer) - [Invite new members to SAML SSO Enabled Teams](https://support.honeycomb.io/articles/4853478585-invite-new-members-to-saml-sso-enabled-teams) - [How do I make changes to my SSO configuration in Honeycomb?](https://support.honeycomb.io/articles/8340354734-how-do-i-make-changes-to-my-sso-configuration-in-honeycomb) - [Microsoft Entra ID/SAML SSO and the OASIS prefix](https://support.honeycomb.io/articles/6818252937-microsoft-entra-id-saml-sso-and-the-oasis-prefix) ## Security and Compliance - [Does Honeycomb comply with GDPR?](https://support.honeycomb.io/articles/2470596148-does-honeycomb-comply-with-gdpr) - [Where is Honeycomb's data stored?](https://support.honeycomb.io/articles/4871225658-where-is-honeycomb-s-data-stored) - [Does Honeycomb have a bug bounty program?](https://support.honeycomb.io/articles/3185611931-does-honeycomb-have-a-bug-bounty-program) - [How to access Honeycomb's SOC 2 reports and compliance information](https://support.honeycomb.io/articles/5400035120-how-to-access-honeycomb-s-soc-2-and-compliance-reports) ## Managing Data Volume - [How to sample traces based on span count in Honeycomb Refinery](https://support.honeycomb.io/articles/5505605119-how-to-sample-traces-based-on-span-count-in-honeycomb-refinery) - [Why is my trace hitting this Refinery sampling rule?](https://support.honeycomb.io/articles/1646284486-why-is-my-trace-hitting-this-rule) - [What is Refinery?](https://support.honeycomb.io/articles/2881788510-what-is-refinery) ## Using Honeycomb - [Handling Ad Blockers and Safari's Intelligent Tracking Prevention (ITP)](https://support.honeycomb.io/articles/5779183358-handling-ad-blockers-and-safari-s-intelligent-tracking-prevention-itp) - [Metrics query results change unexpectedly when adjusting granularity](https://support.honeycomb.io/articles/3875178430-metrics-query-results-change-unexpectedly-when-adjusting-granularity) ### Alerting (Triggers and SLOs) - [What is the difference between a trigger and an SLO?](https://support.honeycomb.io/articles/4627705466-what-is-the-difference-between-a-trigger-and-an-slo) - [Why didn't my trigger fire? Triggers and event latency](https://support.honeycomb.io/articles/5136206977-why-didn-t-my-trigger-fire-triggers-and-event-latency) - [How to create triggers for attributes that don't exist yet in a dataset](https://support.honeycomb.io/articles/3799695566-how-to-create-triggers-for-attributes-that-don-t-exist-yet-in-a-dataset) - [My trigger alerted me when it shouldn’t have; issues with “no data” vs 0 values](https://support.honeycomb.io/articles/3221199671-my-trigger-alerted-me-when-it-shouldn-t-have-issues-with-no-data-vs-0-values) - [How to Deploy Honeycomb Triggers/SLOs Across Multiple Environments Using Terraform](https://support.honeycomb.io/articles/9374094672-how-to-deploy-honeycomb-triggers-slos-across-multiple-environments-using-terraform) - [My User Group Tags Are Not Working in Slack Notifications](https://support.honeycomb.io/articles/3183499280-my-user-group-tags-are-not-working-in-slack-notifications)