Honeycomb Support

Refinery is a tail-based sampling proxy and operates at the level of an entire trace. Refinery examines whole traces and intelligently applies sampling deci...

Refinery emits metrics about spans received and dropped. Information on the metrics is available here: https://docs.honeycomb.io/manage-data-volume/sample/h...

Honeycomb engages event throttling as a last resort, when an account has exceeded its events per month (EPM) limit for two months in a row.  Before to r...

Problem Description: Refinery’s EMAThroughputSampler is not adhering to the specified GoalThroughputPerSec limit. The problem persists even after reduci...

If you have recently configured the OpenTelemetery collector for your Kubernetes cluster, perhaps using our documentation here and are getting a lot more ev...

HTTP has a status code "405" for when a method isn't allowed by a server. In situations with proxies such as Kubernetes services, load bal...

When dealing with large traces that contain an excessive number of spans, it can be beneficial to sample or drop these traces to prevent performance issues ...