What are Honeycomb Support's business hours?

Our team of knowledgeable support engineers is on deck as your trusted partner in observability, so please don’t hesitate to get in touch! In addition to solving issues and removing blockers to your progress, we’re happy to answer questions and take in any feedback about your experience with Honeycomb.

Honeycomb Support Availability

Honeycomb Support is available during global business hours: 5pm PDT/PST Sunday through 5pm PDT/PST Friday.

For Enterprise customers with Premium Support, we offer 24x7 availability for critical issues. Please see https://www.honeycomb.io/support for details.

Reach out to us in the following ways:

• In-app, via the Account → Contact Us menu options in the left-hand sidebar (preferred)

• Via email at support@honeycomb.io.

• If your organization has an account with Honeycomb, you can create tickets via the Honeycomb Support customer portal, where you can also check the status of your tickets and make updates to them.

For information on what Honeycomb Support covers, please see the Honeycomb Scope of Support. Thank you!