Honeycomb Support

Authentication via SSO and SAML is offered as part of Honeycomb Pro and Enterprise plans.

Please see our step-by-step guide for logging in to Honeycomb using SAML SSO.

Errors when Authenticating with SSO and SAML

If you are experiencing an error when trying to log into Honeycomb with SSO, you may already have an existing Honeycomb account that uses e-mail address and password as login credentials. 

To convert a pre-existing Honeycomb account to SSO, you must authenticate with your Honeycomb account credentials before attempting to use SSO sign-in. Please see our documentation:

• Setup and troubleshooting for Google SSO
• Setup and troubleshooting for Okta/SAML SSO
• Setup and troubleshooting for Microsoft Entra ID/SAML SSO (formerly Azure AD)

Note: If you still have issues linking your account, please manually visit your team's signup URL if the provided link does not work. 

• Format:  https://ui.honeycomb.io/login/sso/<YOUR_TEAM_NAME>

One error that may occur is: "Something went wrong while trying to log in. Error type: Invalid SAML Assertion"

• This can occur when the SSO Provider Certificate has expired. To resolve this issue, you'll need to create a new/valid certificate, and a Team Owner can apply this new certificate in the SSO configuration section of your team.

And, if you continue to have SSO issues, please do file a Support ticket and we'll take a look!