What's Honeycomb's status right now?
Find Honeycomb's status on our status page at status.honeycomb.io. This page includes incident records and uptime for event ingest, app interface, query...
Thu, 13 Oct, 2022 at 7:58 AM
What's new in Honeycomb?
We update our changelog regularly, and you can view it at changelog.honeycomb.io, or via the Changelog link in the lower left of Honeycomb itself:
Wed, 29 Jun, 2022 at 10:45 AM
How do I view my Honeycomb Support ticket history?
To view your Honeycomb Support ticket history, please visit the Honeycomb Support Portal at https://support.honeycomb.io and log in via the LOGIN button in ...
Tue, 27 Jun, 2023 at 11:21 AM
What are Honeycomb's rate limits (events per second)?
For Enterprise and Pro tiers, Honeycomb enforces a rate limit of 15,000 events per second (EPS) with a burst capacity of 500,000 events for one-second inte...
Mon, 19 Dec, 2022 at 1:30 PM
What are Honeycomb's static IP ranges?
Honeycomb's API service, api.honeycomb.io, uses the public ALB pool of AWS US-East-1. AWS publishes a list of their IP ranges here. If you are using...
Thu, 25 May, 2023 at 9:25 AM
My traces appear incomplete or are missing in the Honeycomb UI
If you get a notification in the Honeycomb trace viewer that there are missing spans, there are multiple potential causes, and our trace data troubleshooti...
Wed, 11 Jan, 2023 at 10:10 AM