Honeycomb Support

Find Honeycomb's status on our status page at status.honeycomb.io. This page includes incident records and uptime for event ingest, app interface, query...

We update our changelog regularly, and you can view it at changelog.honeycomb.io, or via the Changelog link in the lower left of Honeycomb itself:

To view your Honeycomb Support ticket history, please visit the Honeycomb Support Portal at https://support.honeycomb.io and log in via the LOGIN button in ...

For Enterprise and Pro tiers, Honeycomb enforces a rate limit of 15,000 events per second (EPS) with a burst capacity of 500,000 events for one-second inte...

Honeycomb's API service, api.honeycomb.io, uses the public ALB pool of AWS US-East-1. AWS publishes a list of their IP ranges here. If you are using...

If you get a notification in the Honeycomb trace viewer that there are missing spans, there are multiple potential causes, and our trace data troubleshooti...

Honeycomb is GDPR compliant! Honeycomb has a Data Processing Agreement (DPA) in our Terms of Service, and you can find a list of our subprocessors here. ...

We do, and you can learn more about it right here. If you have questions about our bug bounty program, please contact our Security team directly at security...

Honeycomb has US-based and EU-based data residency. Customer data can be stored and processed in AWS us-east-1 or AWS eu-west-1. Learn more about our EU...

If you have accidentally sent PII or other sensitive data through Honeycomb, you have a couple of options for removing it: Delete the Dataset The qu...