FAQ

What's Honeycomb's status right now?
Find Honeycomb's status on our status page at status.honeycomb.io. This page includes incident records and uptime for event ingest, app interface, query...
Thu, 13 Oct, 2022 at 7:58 AM
What's new in Honeycomb?
We update our changelog regularly, and you can view it at changelog.honeycomb.io, or via the Changelog link in the lower left of Honeycomb itself:
Wed, 29 Jun, 2022 at 10:45 AM
How do I view my Honeycomb Support ticket history?
To view your Honeycomb Support ticket history, please visit the Honeycomb Support Portal at https://support.honeycomb.io and log in via the LOGIN button in ...
Tue, 27 Jun, 2023 at 11:21 AM
What are Honeycomb's rate limits (events per second)?
For Enterprise and Pro tiers, Honeycomb enforces a rate limit of 15,000 events per second (EPS) with a burst capacity of 500,000 events for one-second inte...
Mon, 19 Dec, 2022 at 1:30 PM
What are Honeycomb's static IP ranges?
Honeycomb's API service, api.honeycomb.io, uses the public ALB pool of AWS US-East-1. AWS publishes a list of their IP ranges here. If you are using...
Thu, 25 May, 2023 at 9:25 AM
My traces appear incomplete or are missing in the Honeycomb UI
If you get a notification in the Honeycomb trace viewer that there are missing spans, there are multiple potential causes, and our trace data troubleshooti...
Wed, 11 Jan, 2023 at 10:10 AM