FAQ

What's Honeycomb's status right now?
Find Honeycomb's status on our status page at status.honeycomb.io. This page includes incident records and uptime for event ingest, app interface, query...
Thu, 13 Oct, 2022 at 7:58 AM
Does Honeycomb comply with GDPR?
Honeycomb is GDPR compliant! Honeycomb has a Data Processing Agreement (DPA) in our Terms of Service, and you can find a list of our subprocessors here. ...
Tue, 23 Apr, 2024 at 12:44 PM
Where is Honeycomb's data stored?
Honeycomb has US-based and EU-based data residency. Customer data can be stored and processed in AWS us-east-1 or AWS eu-west-1. Learn more about our EU...
Thu, 15 Feb, 2024 at 7:20 AM
What's new in Honeycomb?
We update our changelog regularly, and you can view it at changelog.honeycomb.io, or via the Changelog link in the lower left of Honeycomb itself:
Wed, 29 Jun, 2022 at 10:45 AM
My traces appear incomplete or are missing in the Honeycomb UI
If you get a notification in the Honeycomb trace viewer that there are missing spans, there are multiple potential causes, and our trace data troubleshooti...
Wed, 11 Jan, 2023 at 10:10 AM
What are Honeycomb's static IP ranges?
Honeycomb's API service, api.honeycomb.io, uses the public ALB pool of AWS US-East-1. AWS publishes a list of their IP ranges here. If you are using...
Thu, 25 May, 2023 at 9:25 AM
How do I view my Honeycomb Support ticket history?
To view your Honeycomb Support ticket history, please visit the Honeycomb Support Portal at https://support.honeycomb.io and log in via the LOGIN button in ...
Tue, 27 Jun, 2023 at 11:21 AM
What are Honeycomb's rate limits (events per second)?
For Enterprise and Pro tiers, Honeycomb enforces a rate limit of 15,000 events per second (EPS) with a burst capacity of 500,000 events for one-second inte...
Mon, 19 Dec, 2022 at 1:30 PM
What are Honeycomb Support's business hours?
Our team of knowledgeable support engineers is on deck as your trusted partner in observability, so please don’t hesitate to get in touch! In addition to so...
Mon, 20 May, 2024 at 12:07 PM
Does Honeycomb have a bug bounty program?
We do, and you can learn more about it right here. If you have questions about our bug bounty program, please contact our Security team directly at security...
Fri, 27 May, 2022 at 12:53 PM